Novalty.ai
Built for hospitality and entertainment venues

AI call handling for lounges, bars, restaurants and entertainment venues.

Your busiest nights are when you miss the most calls. Novalty answers every one, books the customer in, and sends it straight to your team. No missed bookings, no extra staff.

Live in minutes · Keep your number · Works after hours · Cancel anytime
0+
languages and accents
0/7
always answering
0 rings
average pickup
Zero
missed calls

Every missed call is money you will never see.

Three quick questions. See what Novalty would recover for your venue.

Revenue impact
See what missed calls are costing you.
Calls per day12
Average booking value£120
% you miss today35%
Bookings Novalty recovers a month
68
Revenue recovered
£8,160 /mo
£97,920 a year
Book a 15-min call →

Never lose another booking.

Most AI call systems just answer. Ours goes further.

Calls back the ones who hung up
If a caller drops before booking, we text them within 60 seconds automatically.
Reminds them so they actually show up
Automated reminders 48 hours and 2 hours before. No-shows drop, revenue holds.
Upsells every group, every time
When it detects a large group or birthday, it pitches the party package without being asked.
Fills your waitlist when someone cancels
A cancellation comes in and the next person on the waitlist gets a text before you even know.
Books them on WhatsApp too
Same system, same bookings, across phone and WhatsApp so no enquiry falls through.
Tells them what is available right now
Connects to your availability so callers get real times and book in the call, not days later.

Everything else it handles.

So your team can focus on the floor, not the phone.

24/7 answering
Recording + transcription
Deposit capture
Booking link by SMS
5-star review requests
Lead qualification
180+ languages & accents
Staff alerts for complaints
FAQ handling
Spam caller filtering
Voicemail to text
Google review integration

Built for your venue, not a generic template.

We train it on your venue so it sounds like you hired someone who has worked there for years. Update anything once and every location adjusts instantly.

Answers in your venue's name and voice
Knows your exact pricing, packages, and promotions
Handles your specific questions (dress code, parking, age restrictions)
Updates instantly when anything changes
Works across all your locations from one dashboard
How it works

From ringing phone to booked table, in four steps.

No apps for your customers, no new system for your team. It just works on the number you already have.

01
It answers, instantly
Every call is picked up in your venue's name and voice, on the second ring, day or night. No hold music, no missed calls, no voicemail black hole.
Answers on the busiest Friday night
Picks up after hours and on holidays
Sounds natural, never robotic
02
It books them in
It captures the date, party size, and occasion, checks real availability, takes a deposit if you want, and texts a confirmation on the spot.
Real-time availability, booked in the call
Deposit capture and booking link by SMS
Confirmation sent before they hang up
03
You make it yours
We train it on your venue so it knows your prices, packages, promotions, and the questions your callers actually ask. Change anything once and every location updates.
Your pricing, offers and languages
Handles dress code, parking, age limits
One change updates every venue
04
You go live in minutes
Keep your existing number, no new hardware, no training for your team. It plugs into how you already work and starts capturing bookings the same day.
Keep your current number
No hardware, no setup headache
Live and capturing bookings today
Case study

2,400+ calls a month, fully handled. Across 12 venues, with zero extra staff.

A national entertainment and leisure chain deployed Novalty across all 12 venues. It answers every call, gives pricing and availability, captures the booking, and texts a confirmation on the spot. Routine calls are handled start to finish. Complex ones get passed to the team.

2,400+
calls handled every month
30%
answered after hours
190+
bookings captured a month
84%
handled without staff
Read the full case study →

What venue teams say.

The phones used to ring straight through on a busy Friday. Now every call gets answered and the booking is in before we've even cleared a table.
Venue manager, multi-site leisure brand
It pays for itself on the after-hours calls alone. People ring at 11pm and still get booked in.
Operations lead, entertainment group
Setup was quick and we kept our number. The team just stopped chasing the phone.
General manager, hospitality venue

See it work for your venue.

Book a quick 15-minute call. We will show you exactly what it would sound like for your venue, and what it would recover for you.

Book a 15-min call

Hear it handle a real call.

No scripts, no robot voice. This is Novalty taking a real booking.

Booking 2 games0:00
After-hours enquiry0:00
Group booking0:00

Ready to Transform Your Business?

Schedule a consultation with our AI experts

Ready to Transform Your Business?

Schedule a consultation with our AI experts

Ready to Transform Your Business?

Schedule a consultation with our AI experts